Use of this website
These Website Terms apply to your use of syncrionit.com, which is operated by SyncrionIT LLC, a California limited liability company ("SyncrionIT," "we," or "us"). The website describes SyncrionIT's services and allows prospective business clients to contact us. Website content is informational and is not a binding offer, quote, or promise of pricing, availability, or a particular result.
Service engagements
Paid consulting, implementation, onboarding, and support services are governed by a separate written quote, scope of work, or engagement agreement accepted by SyncrionIT and the client before work begins. These Website Terms do not replace that agreement. If these Website Terms conflict with a signed engagement agreement, the engagement agreement controls for the services it covers.
Public pricing and service summaries
Public descriptions of pricing, onboarding, included services, cancellation, and offboarding are summaries. The written quote or engagement agreement states the final scope, rates, payment terms, exclusions, and service conditions.
Pricing
IT Support is $70 per covered device per month in USD, with a $280 monthly minimum (four devices). A covered device is a Windows or Mac computer used for work. Provider-controlled price increases to the monthly plan receive at least two months' advance written notice. IT consulting and project work is $125 per hour against a written estimate. Onboarding is scoped and quoted for each client. After-hours work is quoted separately when accepted. Published rates may change; the rates in an accepted quote or engagement agreement apply to the work it covers.
Cancellation
The IT Support plan is month to month. Cancellation requires one additional full billing month after the billing period in which written notice is received at support@syncrionit.com. Service continues through the end of that final paid period.
Billing and device changes
The engagement agreement records the first payment date and recurring billing dates. Added devices are billed from the next billing cycle. Removed devices stay covered through the paid billing period and are not billed after it, subject to the plan minimum.
Onboarding
Ongoing support is provided to clients who have completed a scoped onboarding project. The client receives an outline of the onboarding work and estimated hours before approving it. Repairs or improvements identified during onboarding are separately scoped.
Access, records, and offboarding
Clients own their accounts, subscriptions, data, and the documentation produced for them. SyncrionIT keeps only the access needed to provide the agreed services, and removes its access and any SyncrionIT-installed tools when the client asks or the engagement ends. Available client-owned credentials, documentation, and data are returned to the client's verified contact. Non-transferable licenses and approved vendor commitments follow their disclosed terms.
Support and separate work
The IT Support plan covers ordinary business support for covered devices and their users. First response is committed within one support hour during Monday–Friday, 8 a.m.–6 p.m. Pacific Time, excluding communicated holidays; it is not a resolution or on-site arrival deadline. Necessary on-site support for covered issues at agreed business locations in Los Angeles, the San Fernando Valley, Simi Valley, and nearby communities is included when remote resolution is not possible. Backups are not included unless separately agreed in writing.
Migrations, installations, new integrations, office changes, and new-software training are separately scoped projects. Hardware repair and Linux support are not offered. Hardware, software licenses, and existing subscriptions remain client-owned and client-paid. The signed service and data-protection terms govern actual responsibilities, including required incident notices.
General technical information
Articles, checklists, service descriptions, and cybersecurity information on this website are general information, not an assessment of a particular environment. Do not make changes to production systems without appropriate authorization, backups, testing, and qualified review. No technology, configuration, or service can guarantee complete security, uninterrupted operation, regulatory compliance, or a particular business outcome.
Selected prior experience
Case studies describe selected projects that SyncrionIT’s founder led in a previous role, before SyncrionIT began serving clients. The organizations described were not SyncrionIT clients. Identifying details have been generalized. The stories illustrate prior professional experience; results depended on the facts of each environment and do not promise similar outcomes.
Intellectual property
Unless otherwise indicated, website content is owned by or licensed to SyncrionIT and is protected by applicable intellectual-property laws. You may view and print reasonable portions for internal, non-commercial reference but may not republish, sell, modify, or distribute website content without permission or another lawful basis.
Third-party names, trademarks, products, and services remain the property of their respective owners. References describe experience or compatibility and do not imply sponsorship, certification, partnership, or endorsement.
Acceptable use and third-party services
You may not misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious code, scrape it in a manner that disrupts service, or use it to violate law or another person's rights. The website may link to or embed services operated by other companies. These services are governed by their operators' terms and privacy practices, and SyncrionIT does not control their availability or content.
Website disclaimer and limitation of liability
To the fullest extent permitted by applicable law, this website and its general informational content are provided "as is" without warranties of uninterrupted availability, accuracy, fitness for a particular purpose, or freedom from security risk. To the fullest extent permitted by law, SyncrionIT is not liable for indirect, incidental, special, or consequential damages arising solely from use of this website.
Nothing in these Website Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or violations of applicable law. Liability relating to paid services is governed by the applicable signed engagement agreement.
Governing law
These terms are governed by the laws of the State of California, without regard to conflict of law principles.
Changes and severability
We may update these Website Terms by posting a revised version and effective date. Changes apply prospectively. If any provision is held unenforceable, the remaining provisions will continue to the extent permitted by law. Disputes relating to paid services are governed by the dispute-resolution provisions, if any, in the applicable signed engagement agreement.
Contact
Questions or legal notices concerning this website can be sent to support@syncrionit.com.